Terms & Conditions
Terms & Conditions
All Parties are reserved on a "first come, first serve" basis. Every party is allotted the amount of time booked through Pixie Dust Entertainment. Parties must begin at scheduled start time. We schedule events often back to back & your performers need to begin and leave on time so that they may get to their next scheduled event.
Day and time of your event will not be reserved until the full deposit amount quoted is paid via our Deposits page on our website, Paypal or Venmo, and all terms of this agreement have been agreed to.
The remaining balance is due the day of your event in CASH to your performer/s.
*Performers do not carry change, so please plan accordingly. Please have payment ready for your performer/s at the scheduled end time of your event. Many times performers are needing to be on time to their next event.
Events that go over the scheduled agreed upon time frame will be charged an additional $25 per 15 minutes over the party time.
Cancellations, Refunds, and Rescheduling:
We understand that life happens and you may need to cancel or reschedule your party/event. If you need to reschedule for any reason, please let us know as soon as possible. This allows us to offer your previous slot to someone else, as well as give you the most options when trying to choose a new date/time.
Cancellations at any time after signing/agreeing to terms of this event contract are non-refundable. However, you are able to reschedule your party within 6 months of the original party date if cancelled or rescheduled 7 full days or more in advance.
Parties cancelled less than 1 week in advance will forfeit the deposit. You may reschedule, however a new deposit will be due.
Additionally, any events cancelled less than 24 hours in advance will be required to be paid in full within 24 hours of the scheduled event.
In the rare event of severe weather, serious illness, act of God or other unforeseen emergency out of our control, we reserve the right to offer you an alternative date, alternate character or a refund of any and all monies paid.
Outdoor Party Policy:
Outdoor venues are always welcome! However, if you are planning an outdoor event, please have a backup plan in the event of bad weather. A refund will not be granted due to the performers not being able to perform or start on time.
For the safety and health of our performers, we do have very strict policies regarding performing at outdoor venues. Please do be aware that should there be rain, standing water, mud, excessive dirt or excessive heat, your performer will be unable to perform at any and all outdoor venues, including parks and backyards (covered or not). Should this be the case, we are more than happy to move their performance to the indoor area within the original reserved time frame. If no indoor location is planned for, full party payment will still be due despite the character’s inability to perform. Please plan ahead.
If taking place outdoors, please provide a tarp or blanket large enough for the performer and children to sit comfortably; we do not supply blankets or chairs for the children or performer. Costumes and gowns will not be allowed to be worn on grassy areas, black tops or wet surfaces without a proper ground covering. No exceptions.
Please provide a chair for each performer & a small table for their materials. That way, your performer/s can get right to entertaining from the moment they arrive. If no area is set up for the performer in advance of their arrival, your performer may need to take time away from the event while an area is being set up.
***WE DO REQUIRE THAT OUR MASCOT PERFORMERS, BATMAN, IRON MAN, AND DARTH VADER, BE INSIDE IN AN AIR CONDITIONED ENVIRONMENT FOR THE DURATION OF THEIR PERFORMANCE, FOR THEIR HEALTH AND SAFETY, SHOULD THE OUTDOOR TEMPERATURE BE HIGHER THAN 85 DEGREES.*
****WE DO REQUIRE THAT OUR FACE CHARACTER PERFORMERS (PRINCESSES & ALL OTHER CHARACTERS) BE INSIDE IN AN AIR CONDITIONED ENVIRONMENT FOR THE DURATION OF THEIR PERFORMANCE, FOR THEIR HEALTH AND SAFETY, SHOULD THE OUTDOOR TEMPERATURE BE HIGHER THAN 95 DEGREES.*
We ask that you please plan for a close, safe parking spot for your performer near the entrance to your event. We appreciate having safe and easy access to the event. Your performer/s bring materials for activities with them that they must carry. This also means that we need to easily be able to exit the party swiftly as well. A walk to the car after dark is greatly appreciated. We thank you for your cooperation.
Client agrees to indemnify and hold harmless Pixie Dust Entertainment & My Kin Boy Enterprises, LLC (it’s officers, officials, agents and employees) from any and all claims, actions, liabilities, damages, losses or expenses (“claims”) arising out of the acts or omissions of Performer or Performer’s agents, employees, or authorized volunteers in connection with performance under this agreement.
By agreeing to these booking terms, you agree that Pixie Dust Entertainment is NOT responsible for any injuries, allergies, negligence, or unruly behavior during your event. All participants partake in activities at their own risk. The perfomer/s are not responsible for tending to unruly guests nor are they expected to intervene where there are behavior issues. Our performers will alert the client in the rare event that an adult needs to intervene. Our performers reserve the right to exit an event at any time during the scheduled time if they feel unsafe for any reason.
“I understand what I have read and agree to all terms outlined in Pixie Dust Entertainment’s booking terms. I understand that until I submit the agreed upon deposit amount, my date/time is not reserved. I also affirm that I will pay the remaining balance in the agreed upon form of payment on the day of the party to my performer/s.”
Agreement to these booking terms can be affirmed in one the following ways:
1. When paying the deposit on the website www.pixiedustentertainment.com. Payment of your deposit through our personal site is an automatic agreement by the client of all booking terms.
.2. Responding to our email confirmation or sending an email stating that you agree to all booking terms to:
(If choosing this method, please include in your email your full name, date, time and address of your event.)
3. Requesting and returning a signed booking terms agreement by mail or email.
4. Sending a text agreeing to all booking terms of the event contract to 949-637-4772.
(If choosing this method, please include in your text your full name, date, time and address of your event.)
**Please note that without confirming your agreement of the booking terms by 1 WEEK prior to your party, the party date and time will be opened up, allowing another client to book that date and time. However, we will attempt to reach you before booking another client, as a one-time courtesy, in an attempt to receive your agreement to the terms.