Terms & Conditions
Terms & Conditions
All Parties are reserved on a "first come, first serve" basis. Every party is allotted the amount of time booked through Pixie Dust Entertainment. All events begin at the scheduled start time. We schedule events back to back & your performers need to begin and leave on time so that they may make their next scheduled event.
*Day and time of your event will not be reserved until the full deposit amount quoted is paid & we have received a signed agreement.
Once availability is confirmed, the deposit must be made within 24 hrs to reserve your desired character, date & time.. Deposits may be made on this website on the deposits page, directly through Paypal, Venmo or Zelle or credit card.
**Paypal accepts credit & debit cards. No account needed.
We can alternatively send you a payment request if preferred using any of these 3 services. Or, if you prefer, you may pay the deposit via Cashier’s Check, Money Order or Business Check. Personal Checks are not accepted. Checks must be received in our office within 72 hours to hold date & time.
If another client desires the same date and time, and they have contacted us within the time allowed to receive the deposit, we will contact you and offer your first right of refusal. The deposit will be due at that time by one of the electronic methods above in order to win that slot.
If paying by check, please make check payable to: “Pixie Dust Entertainment” and mail to:
Pixie Dust Entertainment
17110 Dalke Ln
Riverside, CA 92504
Cancellations, Refunds, and Rescheduling:
We understand that life happens and you may need to cancel or reschedule your party/event. If you need to reschedule your party, please let us know as soon as possible. This allows us to offer your previous slot to someone else, as well as give you the most options when trying to choose a new date/time.
Cancellations at any time after signing this contract are non-refundable. However, you are able to reschedule you party within 6 months of the original party date if cancelled more than 7 days before your original party date and time.
Please understand that our performers are reserved in advance to work your particular event. Often times, parties cancelled within 14 days of the event leave the performer without a gig for that date. Therefore, **Parties cancelled within 14 days from the party date, will be charged an additional $50 rescheduling fee at the time of rescheduling.**
ANY CANCELLATIONS MADE WITH LESS THAN 7 DAYS NOTICE, FORFEIT THE ORIGINAL DEPOSIT. If rescheduling, a new deposit will need to be made at the time of rescheduling in addition to the $50 performer reimbursement fee.
ADDITIONALLY, ANY CANCELLATIONS MADE WITH LESS THAN 24 HOURS NOTICE WILL BE RESPONSIBLE FOR PAYING 75% of the PARTY AMOUNT within 24 hours of the cancellation via Paypal, Venmo, Zelle or Credit Card.
A 3.5% convenience fee will be charged when paying credit card.
We will not accept any TIME changes less than 48 hours before the scheduled party. We often schedule our performers for multiple events on the same day. We will do our best to accommodate a time change request, but it is not guaranteed.
In the event of bad weather, serious illness, or other unforeseen emergency, we reserve the right to offer you another character of choice, or offer an alternative date.
Outdoor Party Policy:
Outdoor venues are always welcome! However, if you are planning an outdoor event, always have a backup plan in the event of bad weather such as but not limited to sprinkling, rain, wind etc. Because of the delicate and expensive nature of our costumes and wigs, we will not be able to do an outdoor event if there is sprinkling, rain,dirt, mud, standing water or high winds. If there is no backup, and the performer/s cannot perform their activities, the balance is still due to your performer.
OUTDOOR HEAT POLICY:
If outside temperatures reach 85 degrees, All MASCOT performers, Bat Hero, Iron Man, Darth Space Man, Chewbacca & Power Rangers MUST be indoors with air conditioned accommodations. NO activities will be conducted outdoors. NO EXCEPTIONS. The health and safety of our performers is of utmost importance.
For all other Face characters (I.e. Princesses, Spiderman) if temperature reach 95 degrees, the performer/s MUST be provided an area that is completely shaded. This is for the comfort and safety of the performer/s & guests alike. If temperatures are expected to reach 100 degrees or higher, please provide indoor & air conditioned accommodations. If your performer/s at any time feels unsafe or if these guidelines are not followed, they will give you a kind reminder. If accommodations aren’t remedied, your performer/s reserve the right to leave the event. Full payment will still be required.
Please provide a chair for each performer, a small table for their materials, & a bottle of water for each performer. If face painting is part of your package, please provide a separate table and 2 chairs for your performer to use.
Please note that some Superhero costumes (Iron Man , Bat Hero Spider-Like Man, Darth Spaceman, The American Captain & others) and ALL MASCOT characters, are head to toe costumes made of foam and rubber. These characters require a 3-5 minute mandatory water break every 30-40 mins. Please provide a private area, out of the view of guests, for your performer to remove his/her head piece and provide water in the area. Mascot characters performing alone will need assistance from a responsible adult.
When possible, we kindly ask that you plan for a close, safe parking spot for your performer near the entrance to your event (I.e. the driveway, garage or assigned parking spot). We appreciate having safe and easy access to the event. Your performer/s bring materials for activities with them that they must carry. This also means that we need to easily be able to exit the party swiftly as well. A walk to the car after dark is greatly appreciated. We thank you for your cooperation. (Please allow a 10 minutes window when parking is scarce.)
Client agrees to indemnify and hold harmless Pixie Dust Entertainment & My Kin Boy Enterprises, LLC (it’s officers, officials, agents and employees) from any and all claims, actions, liabilities, damages, losses or expenses (“claims”) arising out of the acts or omissions of Performer or Performer’s agents, employees, or authorized volunteers in connection with performance under this agreement.
By agreeing to these booking terms, you agree that Pixie Dust Entertainment is NOT responsible for any injuries, allergies, negligence, or unruly behavior during your event. All participants partake in activities at their own risk. The perfomer/s are not responsible for tending to unruly guests nor are they expected to intervene where there are behavior issues. Our performers will alert the client in the rare event that an adult needs to intervene. Our performers reserve the right to exit an event at any time during the scheduled time if they feel unsafe for any reason.
**Please note that your agreement must be returned & the deposit made within 48 hrs of booking your event or the party date and time will be opened up, allowing another client to book that date and time. However, we will attempt to reach you before booking another client, as a one-time courtesy, in an attempt to receive your agreement to the terms.