How far do you travel?

Pixie Dust Entertainment performers will travel up to 100 miles one way. The first 30 miles ONE WAY from our Riverside location is FREE. Any parties located more than 30 miles ONE WAY will be charged a travel fee of $1 per mile ONE WAY and added to your total package price (or .50 cents per mile round trip, respectfully).We are located in Riverside, CA. We will be happy to check your distance for you during the booking process. 

How do I reserve a character or service?

Simply contact us by text, phone, email or here on our site. Let us know the date of your event, character or services desired & any other important details that we should know & we will contact you to discuss rates, deposit amount & get you scheduled. We will then email you an electronic event agreement for you to review & sign online. Once the agreement is returned & the deposit has been made, you can prepare for our arrival! 

Call or Text: (949) 637-4772     Email us at:    [email protected]  

What venues will you entertain at?

We can travel to any type of party venue, but please keep in mind that some venues have their own guideline and restrictions. Please check to see if your venue allows outside entertainment to come in before booking with us. Additionally, some costumes/characters require specific types of venues or special accommodations. All limitations/accommodations will be discussed during the scheduling/booking process.

Outdoor Party Policy:

Outdoor venues are always welcome! However, if you are planning an outdoor event, always have a backup plan in the event of bad weather such as but not limited to sprinkling, rain, wind etc. Because of the delicate and expensive nature of our costumes and wigs, we will not be able to do an outdoor event if there is sprinkling, rain,dirt, mud, standing water or high winds. If there is no backup, and the performer/s cannot perform their activities, the balance is still due to your performer.

For all events scheduled in temperatures over 85 degrees, the performer/s MUST conduct all activities in an area that is COMPLETELY SHADED. This is for the comfort & safety of the performer/s & guests alike. If temperatures are expected to reach 90 degrees or higher, our MASCOT performers and some characters  MUST be provided with indoor and air conditioned accommodations. Your cooperation is appreciated, as the health and safety of our performers & guests is of utmost importance. 

Some performers may agree to do some things such as photos outdoors, but this must be approved by your performer upon their arrival. If your performer/s at any time feels unsafe or if these guidelines are not followed, they will give you a kind reminder. If accommodations aren’t remedied, your performer/s reserve the right to leave the event. Full payment will still be required.

Please note that some Superhero (Man of Iron, Bat-Like Man, Spider-Like Man, Darth Spaceman, The American Captain & others) & ALL MASCOT characters, are head to toe costumes made of foam and rubber. These characters require a 3-5 minute mandatory water break every 30 mins, sometimes more often. Please provide a private area, out of the view of guests, for your performer to remove his/her head piece and provide water in the area. Having this set up before we arrive will keep us on schedule & not cut into your party time.  

**Mascot characters performing alone will need assistance from a responsible adult.

Does it matter how many guests I invite?

Yes and No!

Our Deluxe Party Packages are intended for parties with up to 20 participating guests (including the birthday child) & include a Party Assistant. This is to ensure that all activities can be carried out within the allotted time and that we have enough materials for all guests at the party to be able to participate in each activity. If you have more than 20 children participating, we may not be able to complete all activities. We will do our best.

Our Basic Party Packages do not have a minimum of participating guests as there are no organized games in these packages. They are more "large group" activities. These packages also include a Party Assistant to help with music, setting up activities, communicating with the parents, collecting payment, etc. 

**If there are more participating guests in attendance than anticipated, your performer/s reserve the right to make a judgement call and change or emit activities. Often times they may ask the host or client what activity they would prefer to omit or modify. However, this is not always possible or convenient.

**Our parties are priced by time, not the number of activities performed.

Why do I need an assistant included in my package?

Unlike many others, we include a Party Assistant in our packages to ensure a smooth flow to your party. Party Assistants set up activities, control the music, help with games, collect any balances due and serve as a 

"go between" between the client & character. We prefer that our actors not break character to handle such issues, thus taking time away from any activities. The Party Assistant allows the client to get the most out of their package by allowing your character to keep the children engaged for 100% of your booked event! You may find companies that cost less by only having one person attend the party,  but that 1 character has to juggle many behind the scenes tasks, as well as do the activities & entertainment portion of the event.  We find that having an extra set of hands allows for a more professional event without taking away any of the  "Magic".   

Parking & Arrival:

We ask that, when possible, you please save a spot for your character near the entrance to your event. We appreciate having safe and easy access to the event site with all materials. This also means that we need to easily be able to exit the party as well. We thank you for your cooperation and understanding with this matter & understand that it is not always possible. Respectively, if parking near your event is scarce, your performer/s may be late getting to your event on time. Please allow a 5-10 minute window before contacting Pixie Dust Entertainment. We will do our best to contact you if your performer has encountered unavoidable circumstances that will make them unable to arrive on time. We are very rarely late, but life does happen at times.

What happens if a guest/child becomes ill, upset, or misbehaves?

Your performer/s is only responsible for engaging the children in party activities. Any behavior or health issues with children must be taken care of by a parent or party host. Good behavior is always promoted, but it is the responsibility of the host or hostess to monitor and take charge of any children who are misbehaving or do not want to participate in the party activities.

If any party guest is disrespectful or is disruptive to the performer/s, our performer/s reserve the right to exit the event. Your performer will let you know if there is an issue if it becomes disruptive. However, if the situation isn’t resolved within a time frame deemed acceptable by your performer/s, they reserve the right to exit the event. The balance will still be due to your performer at the event.

What if a guest arrives late?

All parties will begin at the time scheduled and agreed upon by the hostess and will end at the end of the party duration time. All activities are based on a schedule and work best when all guests arrive on time. Late guests are welcome to join in upon their arrival, however our performer/s will be unable to backtrack & catch up any late guests. This includes not being able to face paint or balloon twist once that activity has been completed. Therefore we suggest having your performer/s arrive no earlier than 1 hour from the start time of your event. Thank you for your understanding.

Help! The majority of my guests are late or I’m not ready!...

Parties that begin late due to guests not arriving on time or poor preparation, will still end at the originally agreed upon time. However, if you ask your performer/s to stay past the agreed upon time, and they are available to do so, you will be charged at the rate of $50 per additional 30 min (or fraction thereof) PER PERFORMER, or HELPER. Any overage time payment is due in cash along with the balance due.

What does the character bring to the party/event?

Our performers bring with them everything that is needed to carry out the activities included in your ordered package. Each package is different so they will bring different things to different events. We provide our own radio/music for sing-alongs and our own storybook for storytime. (If you prefer to use your own sound system or play your own music, please let us know at least 24 hrs. in advance as to not cause confusion or delay in the activities. If your package includes games/crafts/activities, we will bring everything needed to carry out these activities. Additionally, if you’ve purchased any of our Add-Ons, our performers will have all of these items with them when they arrive at the event! In the rare event that an item has gone missing from their kit, they may ask kindly if you have an item for them to borrow (ie. cup for water, sponge, tissues, or the like.).

We do ask that you be mindful of providing us with the proper space to carry out the activities you’ve chosen in your party package. If you’ve chosen a package Stunt Show or Superhero Training, please have a large space cleared where your performer may conduct their activities safely (if temperatures are above 95 degrees, stunt shows and superhero activities will be required to take place indoors & in air conditioning.).

**Please provide a chair for each performer, a small table for their materials, and a bottle of water for each performer. If face painting is part of your package, please provide a separate table for your performer to use as well as 2 chairs.

Do you provide the food, decorations or cake for my event?

We do not provide food, beverages, or supplies for eating or decorating. We are more than happy to sing Happy Birthday with your child and be around for food/cake, but we do not provide any food ourselves.

What can I do to ensure that the visit goes smoothly?

There are a few things you can do to always help with the fluidity of the party:

1. When possible, please reserve a parking spot for your character so that they will not have to park far away and walk a great distance. We are not responsible if performers are late due to lack of parking or having to walk long distances.

2. If your character/s is arriving in the middle of the party, make sure that they have an entrance that keeps the wonder and magic sacred (For example, The Little Mermaid or Jasmine would not be driving a car, so please keep that in mind when choosing a venue and reserving parking for your performer).

3. Set aside a PRIVATE area for your Mascot to change & take water breaks throughout their visit. 

4. If the event is outside, please make sure a shaded area is provided that is free of any dirt, water or mud. Please be familiar with our Heat Policy. 

5. Be available to aid your performer/s if they are in need of your help or any issues arise with children needing assistance. Encouraging the children to participate and engage in the planned activities is appreciated by your performer/s & will help the party flow more smoothly.

6. Photo time is best when scheduled immediately after the performer arrives. You will be glad you did! We schedule our parties back to back on weekends & we are often needing to head to our next engagement. Therefore, doing photos first will ensure that you get all the pictures you'd like rather than saving it until the time of departure. 

6. Please have cash payment ready for your performer/s at the scheduled end time. We suggest an envelope to hide from little eyes. We want to keep the "magic" alive. Please have the payment prepared and ready as our performers promptly need to get to their next event.  *Performers do not carry change, so please plan accordingly.

*Events that go over the scheduled time will be charged an additional $25 per 15 min. (or fraction there of) over the party time.

7. And lastly, HAVE FUN & have your cameras ready! You don’t want to miss a single magical moment! =)

Do performers accept gratuity?

Absolutely! Gratuity is a great way of letting your performer/s know that you loved their performance! While it is not expected, it is always appreciated. =)