Terms & Conditions
Terms & Conditions
All Parties are reserved on a "first come, first serve" basis. Every party is allotted the amount of time booked through Pixie Dust Entertainment. All events begin at the scheduled start time. We schedule events back to back & your performers need to begin and leave on time so that they may make their next scheduled event.
*Day and time of your event will not be reserved until the full deposit amount quoted is paid & we have received a signed agreement.
Once availability is confirmed, the deposit must be made within 48hrs to reserve your desired character, date & time. Deposits may be made on this website on the deposits page, directly through Paypal, Venmo or Zelle or credit card (3.5% processing fee). **Paypal accepts credit & debit cards. No account needed.
We can alternatively send you a payment request using any of above 3 services. Or, if you prefer, you may pay the deposit via Cashier’s Check, Money Order or Business Check (Personal Checks are not accepted). Checks must be received in our office within 72 hours.
If paying by check, please make check payable to: “Pixie Dust Entertainment” and mail to:
Pixie Dust Entertainment
17110 Dalke Ln
Riverside, CA 92504
If another client desires the same date and time, we will contact you and offer your first right of refusal. The deposit will be due at that time by one of the electronic methods above in order to win that slot.
Cancellations, Refunds, and Rescheduling:
We understand that life happens and you may need to cancel or reschedule your party/event. If you need to reschedule your party, please let us know as soon as possible. Cancellations at any time after signing this contract are non-refundable. However, you are able to reschedule you party within 6 months of the original date if cancelled a minimum of 7 days before the original date and time.
ANY CANCELLATIONS MADE WITH LESS THAN 7 DAYS NOTICE, FORFEIT THE ORIGINAL DEPOSIT. A new deposit will need to be made at the time of rescheduling.
ADDITIONALLY, ANY CANCELLATIONS MADE WITH LESS THAN 24 HOURS NOTICE WILL BE RESPONSIBLE FOR PAYING THE FULL PARTY AMOUNT within 24 hours of the cancellation via Paypal, Venmo, Zelle or Credit Card. A payment request will be sent via one of these methods.
A 3.5% convenience fee will be charged when paying credit card.
We will not accept any TIME changes less than 72 hours before the scheduled party. We will do our best to accommodate a time change request, but it is not guaranteed.
*In the event of bad weather, serious illness, or other unforeseen emergency, we reserve the right to offer you another character of choice, or offer an alternative date.
Outdoor Party Policy:
Outdoor venues are always welcome! However, if you are planning an outdoor event, always have a backup plan in the event of bad weather such as but not limited to sprinkling, rain, wind etc. Because of the delicate and expensive nature of our costumes and wigs, we will not be able to do an outdoor event if there is sprinkling, rain,dirt, mud, standing water or high winds. If there is no backup, and the performer/s cannot perform their activities, the balance is still due to your performer.
OUTDOOR HEAT POLICY:
ALL MASCOTS and characters with masks or covered faces:
If outside temperatures reach 85 degrees, ALL MASCOT performers & characters with helmets or masks, MUST be in a completely shaded area during their visit. This is for the comfort and safety of the performer/s & guests alike.
For all MASCOTS, i f temperatures are expected to reach 86 degrees or higher, please provide indoor & air conditioned accommodations. Your performer may allow for some activities and/or photos to be taken outdoors.
The health and safety of our performers is of the utmost importance. Heat stroke happens & is very serious.
(A few performers feel comfortable performing some activities outdoors in high heat, though it is not encouraged nor recommended. It is ultimately up to the performer, and is no way guaranteed.).
All PRINCESSES and other FACE characters:
If outside temperatures reach 90 degrees, performers MUST be in a completely shaded area to conduct their activities and for their entire visit. We use high quality wigs and costumes that are extremely warm, therefore the performers must be in the shade for their health to avoid heat stroke.
If temperatures reach 95 degrees, all characters must be provided with indoor & air conditioned accommodations.
If your performer at any time feels unsafe or if these guidelines are not followed, they will give you a kind reminder. If the performer is not allowed to conduct activities indoors, your performer reserves the right to leave the event. Full payment will still be required.
Please note that masked characters and ALL MASCOT characters, are head to toe costumes made of foam and rubber. These characters require a 3-5 minute water break every 30 mins. Please provide a private area out of the view of guests, for your performer to remove his/her head piece. Please provide water water in this area for each performer. Mascot characters performing alone will need assistance from a responsible adult.
Please provide a chair for each performer, a small table for their materials and a bottle of water. If face painting is part of your package, please provide a separate table and 2 chairs.
When possible, we kindly ask that you plan for a close, safe parking spot for your performer near the entrance to your event (I.e. the driveway, garage or assigned parking spot). We appreciate having safe and easy access to the event. Your performer/s bring materials for activities with them that they must carry. This also means that we need to easily be able to exit the party swiftly as well. A walk to the car after dark is greatly appreciated. We thank you for your cooperation. (Please allow a 5 minute window when parking is scarce.) Please keep your cell phone on your for at least 30 minutes before our planned arrival in the event that your character needs to contact you.
Client agrees to indemnify and hold harmless Pixie Dust Entertainment & My Kin Boy Enterprises, LLC (it’s officers, officials, agents and employees) from any and all claims, actions, liabilities, damages, losses or expenses (“claims”) arising out of the acts or omissions of Performer or Performer’s agents, employees, or authorized volunteers in connection with performance under this agreement.
By agreeing to these booking terms, you agree that Pixie Dust Entertainment is NOT responsible for any injuries, allergies, negligence, or unruly behavior during your event. All participants partake in activities at their own risk. The perfomer/s are not responsible for tending to unruly guests nor are they expected to intervene where there are behavior issues. Our performers will alert the client in the rare event that an adult needs to intervene. Our performers reserve the right to exit an event at any time during the scheduled time if they feel unsafe for any reason.